Frequently Asked Questions - FAQ
A question about your order, delivery, or our products? 🌸
You will find the answers to the most frequently asked questions here.
📦 When will my order be shipped?
We prepare each order with care and do our best to ship it within 48 business hours after your order is confirmed.
Once your package has been handed over to the carrier, you will receive the information necessary to track its delivery.
🚚 Is free delivery available?
Yes! COLISSIMO home delivery is free on orders of €69 or more.
For orders below this amount, delivery charges are indicated before you confirm your order.
📍 How can I track my order?
As soon as your package is shipped, you will receive tracking information allowing you to follow its progress until it is delivered.
♻️ Why might my package be shipped in a reused box?
As part of our commitment to being more eco-friendly, we prioritize the reuse of shipping boxes in good condition whenever possible.
Your box may have already had a first life! It is always carefully selected to ensure your order is properly protected.
↩️ Can I return an item?
You have a period of 14 days from the receipt of your order to exercise your right of withdrawal, subject to any exceptions provided by law.
Items must be returned complete, unused, and in their original condition and packaging.
To find out how to proceed, please consult our Delivery & Returns page or contact us before making your return.
📭 My package arrived damaged, what should I do?
Despite all the care taken in preparing your order, an incident can unfortunately occur during transport.
Contact us as soon as possible with your order number and attach some photos of the package and the affected items. We will review your request carefully to provide you with a solution as quickly as possible.
🌸 How can I contact you?
A question about a product, your order, or your delivery?
Visit our Contact page and send us your message using the form. We will be happy to reply to you as soon as possible.
We are here to help.